Carpet and Mitigation Technician

Job description

Established in 1981, Rainbow Restoration offers home restoration, commercial restoration and carpet cleaning services. Rainbow International hires people who set high standards for themselves and want to "Live RICH" with a team that values Respect, Integrity, with Customer focus, while Having fun in the process. We want you on our team!

Position Summary/Purpose

Assist in retaining customers by fulfilling the company’s obligations through the timely and effective delivery of our cleaning, repairing, and restoration services.

Primary Duties and Responsibilities

· Effectively perform all services the company offers (e.g. carpet, tile and upholstery cleaning, deodorizing, emergency water extraction, carpet repair, hard surface cleaning and more)

· Ensure and maintain a safe work environment

· Communicate effectively with customers

· Perform basic equipment maintenance

· Perform basic vehicle maintenance

· Provide training for fellow technicians on company procedures, reporting, and performing services

· Inspect completed work

· Complete technician’s daily logs

· Complete Work Orders

· Complete appropriate restoration documentation

· Follow Rainbow appearance and uniform policy

Additional Duties and Responsibilities

· Maintain inventory of chemicals and supplies

· Perform basic building maintenance

· When on-call, must be available 24/7 for emergency dispatch

· Will be required to work some nights, weekends, and holidays

Performance Competencies

· Oral Communication - Speaks clearly and persuasively in positive or negative situations. Able to effectively calm excited customers, uses questioning to accurately identify the type and extent of issue, and describes the steps that will be taken. Adaptable and able to think on his/her feet.

· Written Communication - Writes clear and accurate job notes and emails. The individual is able to read and interpret written information. Uses appropriate vocabulary and grammar.

· Planning and Organizing - Plans and organizes work activities considering the capabilities and strengths of technicians and laborers. Focuses on key priorities. Effectively manages multiple tasks simultaneously. Pays attention to details.

· Technical - Is appropriately trained and/or certified and effectively performs all production work within the company or assigned division.

· Quality - The individual demonstrates accuracy and thoroughness and monitors their own work, as well as that of the other crew members, to ensure quality.

· Technology - Regularly uses standard word processing, spreadsheets, job management software tools, and available hardware to report job activities and create required documentation, including photos of job sites.

Qualifications - Knowledge, Skills, and Abilities

· Education and Experience

High school diploma (or GED) plus two (2) to four (4) years of industry experience.

· Mathematical Skills

Adequate math skills. Ability to compute percentages and to verify the reasonableness of estimates, financial data, and reports within the context of information provided.

· Computer Skills

Demonstrates basic proficiency in the use of computers and computer software, especially MS Word, Excel, and applicable job management software.

Job Type: Full-time

Salary: Will start off hourly ($18.00 - $22.00) and will transition to commission once established

Benefits:

• Paid time off
• Health Insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Holidays
• Overtime
• Weekends

Supplemental pay types:

• Commission pay
• Tips (occasionally, but not expected)

Work Location:

• Multiple locations

Work Remotely:

• No

Work Location: Multiple locations