Customer Service Representative/Accounts Receivable

Are you an eager self-starter that loves systems and improving efficiency? Do you have excellent communication skills with supervisors, employees, and customers and are able to effectively manage a variety of situations on a day-to-day basis? Are you skilled at using up-to-date technology to drive processes and systems in a fun fast-paced office environment?

In this role, you will be front and center of office and business operations, providing administrative support services and maintaining office systems, procedures, and policies. You’ll ensure that the daily office operations function smoothly and that the highest quality customer service is delivered. And most importantly with all team members at Rainbow Restoration, you’ll help people when they need it most!

Duties and Responsibilities:

• Be the friendly voice answering customer calls and helping solve their needs.
• Take ownership of accounts receivable by following up with customers to ensure timely payments.
• Work with the team to schedule services, update customers, and maintain accurate account records.
• Stay organized and detail-oriented while juggling multiple responsibilities.
• Build incoming jobs in operation systems timely with accurate information for dispatch services
• Have a clear understanding and maintain job documentation to guarantee accurate and complete files and electronic notes

Requirements & Skills: 

• Ability to multi-task and operate in multiple systems simultaneously
• Experience in restoration industry preferred
• Experience with systems such as SmartQ, Xactanalysis, Xactimate, MICA, Symbility, Nextgear preferred
• Excellent communication skills - in person, over the phone, and nonverbal
• Detail Oriented
• A self starter. Someone who doesn't wait for next tasks but takes initative.
• Ability to work on a team and independently
• Empathy, Friendly, and a positive can-do attitude
• Eagerness to learn and grow within the Restoration Industry
• Valid Driver's License with a clean driving record

Rainbow Restoration provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Rainbow Restoration complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company operates. Rainbow Restoration expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.