Customer Service Representative
Rainbow Restoration of South & West Suburb, is currently seeking a Customer Service
Representative role. This position is based out of our Alsip, IL location. Standard work hours
include Monday through Friday from 8:00 AM - 4:00 PM CST. However, job hours may vary
based on weather-related events or during peak seasons.
As administrative support in a CSR role, you are a key member of our team by supporting
management, and other staff, and helping our customers in their time of need. We are seeking a
self-motivated, self-directed, and enthusiastic individual who is project-driven and professional
during phone call interactions.
IN THIS POSITION, YOU WILL:
? Answer daily phone call inquiries from new or existing customers, insurance adjusters,
insurance agents, realtors, property management representatives, etc.
? Clerical duties as required which may include data entry.
? Submit building materials via the iTel application provided by Rainbow Restoration.
? Create supporting documents for job files/insurance claims.
? Create new jobs in our internal notation/job tracking system.
? Create property damage inspection appointments for Project Managers.
? Monitor the daily capacity of Matterport spaces available.
? Daily follow-ups with customers and insurance companies.
? Perform other duties as required which may include assisting other departments such as
Accounting or Marketing/Sales.
? Coordinate with subcontractors for miscellaneous services.
? Computer literate with proficiency in the use of Microsoft Office (Word, Excel) and other
? Strong written and verbal communication skills.
? Detail-oriented with strong data entry and skills.
? Professional appearance and personality.
? Team player who can work independently.
? Reside within 1 hour of our office location.
? Medical - BCBS
? Dental/Vision - Aetna
? Additional packages (Supplemental, Life, Accident, etc.) are available through Aflac.
? Simple IRA Plan