Customer Service Representative

Are you an eager self-starter that loves systems and improving efficiency? Do you have excellent communication skills with supervisors, employees, and customers and are able to effectively manage a variety of situations on a day-to-day basis? Are you skilled at using up-to-date technology to drive processes and systems in a fun fast-paced office environment?

As a Customer Service Representative, you will be front and center of ensuring a seamless client intake process. The ideal client also thrives in a fast paced environment, possesses excellent communication skills, and is adept at data management.  And most importantly with all team members at Rainbow Restoration, you’ll help people when they need it most!

If you’re ready to start a career where you do something different every day and enjoy knowing that you’re making a difference in the lives of our customers and team members, we want to talk to you!

Why You Should Join Our Team as a Customer Service Representative

• Professional training and development. We recognize that your success is our success! Our goal is to help you meet your personal and professional goals while also partnering with our team to reach business goals together!

• This is a career. With the ability to independently manage projects and directly affect outcomes, your career growth opportunities are in your hands! Company growth is your growth!

• Autonomy. You’ll have a lot of independence as a Customer Service Representative, with your ability to make quick decisions and flexibility in how you create systems to communicate with and help the team throughout the day.

• You’ll be helping people when they need it most. You’ll be one of the first points of contact when helping people at one of the most challenging times of their life. You’ll make a huge impact in the community by restoring properties back to pre-loss condition.

Your Responsibilities as a Customer Service Representative

You’ll be a key component of our team responsible for creating systems, implementing procedures, reporting daily and weekly updates, and auditing data. As you grow in experience, here are some of the things you will do:

·      Serve as the first point of contact for clients, ensuring a professional and compassionate intake experience

·      Gather, verify, and input information, project details, and insurance data into company systems

·      Coordinate with internal department to schedule assessments and services, ensuring timely communication

·      Resolve client inquiries or escalate issues as needed to appropriate departments

·      Regularly review and audit data entries for accuracy, consistency, and completeness in company software systems

·      Implement and maintain data validation processes to ensure compliance with company standards and industry regulations

·      Collaborate with team members to identify and correct data discrepancies or errors

·      Generate and distribute accurate reports to support decision making and operational efficiency

·      Assist in developing and refining workflows to improve data quality and integrity

·      Assist in the postings of professional social media postings on various platforms

How to be Successful as a Customer Service Representative

Your success as a Customer Service Representative is entirely within your control.  We won’t sugarcoat it; we deal with emergencies! With emergencies comes high stressed customers, who, at times may need empathy and reassurance that everything will be ok. Exceptional communication in all situations will be important and attention to detail is a necessity.

You’ll be a great fit to grow in this role if:

• You know how to provide exceptional customer service.

• You show empathy for the customer, you are friendly, and you are always professional in both your appearance and your attitude.

• You have great attention to detail. This is key to ensuring that the detailed documentation of a loss are accurate and complete. Using the latest systems and technology to document and process jobs, ensures that we do projects right the first time every time.

• You are a team player. As part of a team passionate about helping others, you must be dedicated to excellence and ready to step up and help, no matter what.

•You have a high sense of professionalism, integrity, tenacity, community, and honor.

•You are positive and have a resilient attitude. You find excitement in the unknown and are eager to show up on time to do what it takes to get the job done.

Job Requirements for the Customer Service Representative

Here are the minimum requirements to be considered for this job.

• Must have a valid driver’s license.

• Must be able to lift 50 pounds unassisted.

• Must have computer/software skills

• Must have organizational and planning skills

• Must be a team player/builder

• Must be comfortable with using various social media platforms and posting content

• Must be available to work after hours, and on rotation for emergency calls

If you’re ready for a rewarding and exciting career, apply now and join the Rainbow Restoration of Chesapeake team!

Compensation

Hourly pay for this part-time position ranges from $16 - $18/hour

APPLY TODAY!