Customer Service Representative

Job description: 

Are you an eager self-starter that loves systems and improving efficiency? Do you have excellent communication skills with supervisors, employees, and customers and are able to effectively manage a variety of situations on a day-to-day basis? Are you skilled at using up-to-date technology to drive processes and systems in a fun fast-paced office environment?

In this role, you will be front and center of office and business operations, providing administrative support services and maintaining office systems, procedures, and policies. You’ll ensure that the daily office operations function smoothly and that the highest quality customer service is delivered. And most importantly with all team members at Rainbow Restoration, you’ll help people when they need it most!

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Duties and Responsibilities:

• Be a friendly voice answering customer calls with high energy and excellence according to script.
• Work well with other members of the staff to achieve overall goals
• Book appointments
• Help maintain the carpet division schedule
• Training provided for multiple software systems
• Training provided for third party platforms connected to customer accounts
• Enter data accurately and efficiently
• Take ownership of sending created jobs in a timely manner
• Stay organized and detail-oriented while juggling multiple responsibilities.
• Monitor payables email for receipt of various subcontractor/vendor documents
• Keep all subcontractor/vendor documents organized and current
• Inform managers of new, certified subcontractors
• Update notes and manager customer accounts accurately across all platforms.

• Requirements & Skills:
• Ability to multi-task and operate in multiple systems simultaneously
• Experience in restoration industry preferred
• Experience as a CSR and understand the foundational understanding of the role
• Experience with systems such as SmartQ, Xactanalysis, Xactimate, MICA, Symbility, Nextgear preferred
• Excellent communication skills - in person, over the phone, and nonverbal
• Detail Oriented
• A self-starter. Someone who doesn't wait for next tasks but takes initiative.
• Ability to work on a team and independently
• Empathy, Friendly, and a positive can-do attitude
• Eagerness to learn and grow within the Restoration Industry
• Valid Driver's License with a clean driving record

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Rainbow Restoration provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Rainbow Restoration complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company operates. Rainbow Restoration expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.