Emergency Services Division Manager

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808 Port Centre Parkway, PORTSMOUTH, Virginia, US

Emergency Services Division Manager

Lead. Build. Protect. Restore.

Rainbow Restoration of Chesapeake is growing, and we are looking for a strong operational leader to oversee our Emergency Services Division. This role is ideal for someone who thrives in a fast-paced restoration environment, knows how to lead teams in the field, and understands how to balance customer satisfaction, operational excellence, and profitability.

We are a locally owned, woman-owned, SWaM-certified restoration company serving the Hampton Roads region. Our services include water mitigation, mold remediation, fire and smoke restoration, trauma and hoarding cleanup, specialty cleaning, and emergency board-up services.

If you are passionate about leading people, improving systems, driving accountability, and making an impact during emergencies, we want to hear from you.


Position Overview

The Emergency Services Division Manager is responsible for overseeing day-to-day operations for our water mitigation, mold remediation, board-up, and emergency response services. This role leads Project Managers, technicians, laborers, and subcontractors while ensuring jobs are completed safely, efficiently, profitably, and with exceptional customer service.

This is a leadership role that combines field operations, team management, scheduling, customer communication, training, compliance, and performance management.


What You’ll Do

Operations & Team Leadership

  • Lead and manage emergency service operations across water, mold, and board-up divisions
  • Support and oversee Project Managers, technicians, laborers, and subcontractors
  • Coordinate staffing, scheduling, equipment, and subcontractor needs
  • Maintain production capacity while improving efficiency and profitability
  • Conduct regular job audits for documentation accuracy and billing readiness
  • Ensure crews are following SOPs, safety protocols, and company standards
  • Participate in on-call scheduling and emergency response coordination

Performance & Financial Management

  • Monitor division KPIs including revenue, labor efficiency, gross profit %, cycle times, and job completion rates
  • Review job costing, payroll, labor utilization, and production reporting
  • Identify and remove operational bottlenecks
  • Assist with budgeting, inventory management, and equipment planning
  • Help maintain profitability while delivering high-quality service

Customer Experience & Communication

  • Ensure exceptional customer communication and service throughout the project lifecycle
  • Conduct inspections and communicate with homeowners, adjusters, and commercial clients as needed
  • Resolve escalated customer concerns professionally and efficiently
  • Maintain accurate and timely documentation in company systems

Training & Development

  • Coach and develop Project Managers and field staff
  • Lead technical and safety training meetings
  • Support certification tracking and ongoing professional development
  • Help create and improve operational processes and SOPs

What We’re Looking For

Required Qualifications

  • 4–5 years of experience in restoration, mitigation, emergency services, or related field OR
  • Associate degree in a business-related field with 3+ years of restoration industry experience
  • Previous leadership or supervisory experience preferred
  • Strong understanding of water mitigation, mold remediation, and emergency response operations
  • Excellent communication and organizational skills
  • Ability to lead teams in high-pressure situations
  • Comfortable using technology and operational software systems
  • Valid driver’s license with acceptable driving record

Preferred Qualifications

  • IICRC Certifications (WRT, ASD, AMRT, etc.)
  • Experience with Xactimate, Dashboards/BI reporting, or restoration management software
  • Experience managing crews, equipment, scheduling, and job profitability
  • Strong problem-solving and coaching abilities

Systems & Technology Used

  • Dash
  • Mitigate
  • Docusketch
  • QuickBooks Time
  • Microsoft 365
  • Dashboards/BI Reporting Tools
  • AI-assisted operational tools



Why Join Rainbow Restoration of Chesapeake?

  • Locally owned and community-focused company
  • Leadership team that values growth, accountability, and innovation
  • Opportunity to help shape and grow a rapidly expanding operation
  • Meaningful work helping families and businesses recover from disasters
  • Supportive team culture with advancement opportunities
  • Company vehicle opportunities available for qualified candidates
  • Training and certification support

Schedule

  • Full-time
  • On-call rotation participation required
  • Some after-hours emergency response responsibilities

Work Environment

This position includes office, warehouse, and field/job-site responsibilities. Candidates should be comfortable working in environments involving water damage, mold, fire damage, debris, and other emergency conditions.


Apply Today

If you are ready to lead a high-performing emergency services team and grow with a company that values professionalism, accountability, and customer care, we encourage you to apply.

Apply
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