General Manager

General Manager / Brand Leader - Rainbow Restoration

Trades Holding Company, LLC

About Trades

Trades Holding Co. is a growing home services platform and multi-brand franchisee of Neighborly brands, including Mr. Rooter, Mr. Electric, AireServ, and Rainbow Restoration. We are focused on delivering high-quality, reliable service to homeowners while building great teams, developing people, and transforming lives.

The Opportunity

We are seeking a dynamic and accountable General Manager / Brand Leader to lead and grow our Rainbow Restoration division. This role is responsible for driving the performance, team culture, and operational excellence of our restoration business. You will work closely with field leaders and functional support teams to ensure sustainable growth, customer satisfaction, and alignment with Trades’ mission and values.

This is a senior leadership role that sits above our field-level operational managers and reports directly to the CEO or to a future COO or Regional Operations Leader. You will play a key role in shaping the future of our restoration business and building a best-in-class brand presence in our markets.

Key Responsibilities

• Strategic Leadership: Set the vision and strategy for Rainbow Restoration, aligned with Trades’ broader goals. Translate vision into clear operational plans.

• Team Development: Lead, coach, and develop a team of field managers and technicians. Foster a culture of performance, accountability, and purpose.

• Operational Oversight: Own full P&L responsibility for the division. Ensure financial targets, efficiency, and quality standards are consistently met or exceeded.

• Customer Experience: Champion a high-quality, 5-star service experience. Resolve escalated issues and continuously improve service delivery.

• Growth & Market Development: Drive revenue and market share growth through marketing execution, sales leadership, and local partnership development.

• Process & Systems: Ensure execution of Neighborly and Trades standards in job management, safety, compliance, documentation, and customer follow-through.

• Cross-Functional Coordination: Partner with central support functions (HR, finance, marketing, training) and other brand leaders to drive synergy and share best practices.

Ideal Candidate

• Proven experience leading a high-performing team in restoration, home services, or a related operational field

• Strong business acumen with a track record of P&L ownership and performance improvement

• Exceptional people leader who builds trust, gives feedback, and holds teams accountable

• Operationally savvy and detail oriented, with a drive to optimize systems and processes

• Clear communicator who can manage up, down, and across functions with professionalism

• Hands-on, humble, and aligned with our Trades core values of service, integrity, and growth

Preferred Qualifications

• 5+ years of leadership experience in restoration, construction, or home services

• Prior GM or multi-unit leadership experience preferred

• Familiarity with Xactimate, ServiceTitan, or other restoration-specific tech platforms a plus

• Experience leading through change or scaling a business in a fast-paced environment

What We Offer

• Opportunity to lead a high-potential division within a growing platform company

• Support from a passionate, experienced executive team

• Competitive compensation package including performance-based bonus

• Investment in your leadership growth and career development

• A chance to build something meaningful while changing lives for the better

Trades Holding Company, LLC (dba Mr. Rooter, Mr. Electric, Rainbow Restoration and AireServ) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.