Office Manager – Bilingual (English/Spanish)

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3342 W 112th St, Hialeah, Florida, US

Rainbow Restoration of Miami Lakes is seeking a Bilingual Office Manager to support daily administrative, scheduling, and communication needs for a growing restoration operation.

This role is responsible for keeping the office organized, calls handled properly, and jobs moving smoothly, while supporting operations and business development as activity increases.

This is a hands-on role suited for someone detail-oriented, reliable, and comfortable managing multiple tasks in a fast-paced service environment.

CORE RESPONSIBILITIES

  • Answer and route inbound calls professionally (English & Spanish)
  • Schedule inspections, jobs, and follow-up appointments
  • Communicate with customers, vendors, and referral partners
  • Maintain job files, notes, and basic documentation
  • Support billing, invoicing, and internal coordination
  • Assist with basic office organization and task tracking
  • Ensure timely follow-ups and internal communication

WHAT THIS ROLE IS

  • Office coordination and administrative support
  • Customer-facing communication
  • Scheduling and follow-through
  • Organization and task management
  • Support for operations and sales activity

WHAT THIS ROLE IS NOT

This role is not a fit if you are:

  • Looking for a purely remote role (unless you explicitly allow it)
  • Uncomfortable speaking with customers
  • Not fluent in both English and Spanish
  • Expecting a slow or repetitive desk job
  • Unwilling to handle multiple priorities

REQUIRED QUALIFICATIONS (NON-NEGOTIABLE)

  • Fluent in English and Spanish (spoken and written)
  • Strong communication and customer service skills
  • Highly organized and detail-oriented
  • Comfortable using phones, email, and basic software
  • Reliable and dependable with follow-through

PREFERRED (NOT REQUIRED)

  • Experience in restoration, construction, or home services
  • Prior office management or administrative experience
  • Familiarity with scheduling, invoicing, or CRM systems

COMPENSATION STRUCTURE

  • Hourly or salary (based on experience)
  • Opportunity for growth as the operation expands

IMPORTANT

This role requires clear communication, organization, and reliability. If you are not comfortable handling calls, schedules, and follow-ups in a service business environment, this role will not be a fit.

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