Project Manager
Job Description
Mitigation Project Manager
Position Summary/Purpose
Create high levels of customer satisfaction by
exceeding their expectations and fulfilling the company’s contractual
obligations through the timely and profitable delivery of restoration services.
Facilitate the timely
and profitable delivery of all services required to rapidly return customer’s
property to pre-loss condition, minimizing repairs, and downtime following
property damage.
Primary
Duties and Responsibilities
· Meet or exceed
established targets for responding to and completing estimates on losses
· Maintain strategic
relationships with vendors and subcontractors
· Meet or exceed profitability
targets on managed projects
· Plan and execute
projects to completion
· Obtain written
contracts and payment terms for projects
· Maintain efficient and
accurate flow of production paperwork from the job site to administration
· Coordinate resource planning
of technicians, laborers, and subcontractors with scheduler
· Track equipment used on
company jobs
· Maintain market
leadership through continuous implementation of state-of-the-art technology as
it pertains to the delivery of our services
· Coordinate estimates
from subcontractors
· Write job estimates
· Order materials
required for projects and coordinate delivery to job site
· Maintain effective
communication with customers and all involved parties - including third-party
owners, building engineers, property managers, tenants, etc.
· Perform property
inspections and complete reports
Additional Duties and Responsibilities
· Maintain project files
· Attend and assist in
conducting company meetings
· Perform production work
· Perform minor repairs
on company equipment and vehicles
Decision Rights and Authority
· Schedule service
vehicles and technicians
· Management of the
budget for projects
Working Relationships and Scope
· Work with Estimators to
review and oversee job estimates
· Work with Operations
Manager in hiring and discharge of production division personnel
· Coordinate with
Marketing for follow-up and job evaluation with customers
· Coordinate with
customer and administration function for timely collection of project payment
Performance Competencies
· Oral Communication - The
individual speaks clearly and persuasively in positive or negative situations.
Effective in one-on-one and small group situations. Adaptable and able to think
on his/her feet. Able to effectively communicate with customers in
understandable terms.
· Written Communication -
Writes clear, precise, well organized estimates, proposals, and emails. The
individual edits work for spelling, uses appropriate vocabulary, and has
impeccable grammar. Is able to read and interpret written information.
· Team Building - Achieves
cohesion and effective team spirit with peers, subordinates, and
subcontractors. Sustains a climate characterized by open, honest relationships
where differences are constructively resolved rather than ignored, suppressed,
or denied. Shares credit for accomplishments.
· Planning and Organizing
- Has the ability to see the overall job from start to finish. Knowing the
steps to be taken, resources and time required, can effectively create a
timeline for the job. Coordinates plans with other managers.
· Integrity - Ironclad.
Does not cut corners. Puts company interests above self. Earns trust of
co-workers. Is intellectually honest, does not play games.
· Excellence - Sets high,
"stretch" standards of performance. Demonstrates low tolerance for mediocrity.
Sets clear, fair, and aggressive goals for self and others, encouraging
individual initiative.
· Customer Focus - Combines
empathy for customer’s situation with time and budget constraints to
effectively manage and exceed customer’s expectations.
· Technology - Regularly
uses standard word processing and spreadsheet software tools to enhance
efficiency and accuracy of work performed. Effectively uses communication
devices and technology to collect, review, and forward field activity reporting.
Qualifications - Knowledge, Skills, and
Abilities
·
Education and
Experience
High
school diploma (or GED) plus three (3) to five (5) years of experience managing
construction or restoration projects and supervising crews. Associate (2 year)
degree or bachelor’s (4 year) degree in business or construction management
preferred. Advanced knowledge of building construction, remodeling, or
restoration. Understands the relationship between direct labor and
profitability.
·
Financial Reports and
Budgeting
Understanding
of financial reports: Profit & Loss, Balance Sheet, Cash Flow, and
budgeting. Ability to review completed job costing, assess performance, and
identify areas for improvement.
·
Technical Skills
Proficient
technical skills, experience, and certification in the areas of service the
company provides.
·
Mathematical Skills
Adequate
math skills - Able to quickly and effectively translate remaining work into
manpower planning, project completion times, and review and assess labor time
reporting. Effectively project job costs based on work remaining.
·
Negotiation Skills
Wins
by creating advocates, not enemies, when negotiating.
·
Computer Skills
Demonstrates
intermediate to advanced proficiency in the use of computers and computer
software, especially MS Word and Excel. Experience with Xactimate software is a
plus.
·
Listening Skills
Effective
in receiving feedback and input from customers and employees, probing for
additional information or unspoken issues, and providing timely response.
·
Certificates, Licenses,
and Registrations
None required for this position.
Physical Demands
The physical demands
described below are representative of those that must be met to successfully
perform the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential
functions.
While
performing the duties of this job, the employee is regularly required to sit,
use hands to finger, handle or feel, reach with hands and arms, and talk or
hear. The employee is frequently required to stand and walk. The employee must
regularly lift and/or move up to 10 pounds and occasionally lift and/or move up
to 25 pounds.
Working Conditions
· The work of this position
is predominantly carried out in a shop or job site environment. Daily exposure
to the shop where vehicles and equipment are housed and maintained is expected.
Employee will encounter facilities where standing water and sewage are present,
heat is unavailable due to lack of utilities, fire damage has occurred, and
mold or other organic growth exists.
· Noise level in the work
environment is moderate to high.
KPI’s:
1.
Customer satisfaction 90%
2. Annual Sales Goal for
work managed: $1,200,000
2.
Repairs GP is equal or greater than
40%.
3.
Water and Mold Mitigation: 70%
4. Structure Cleaning and
Contents: 63%
3. Vendor/Sub
Contractor satisfaction 80%
4.
Documentation (notes, pictures,
matterport, contracts, etc) complete 90%.
Compensation:
-Base Salary: $40,000-$85,000
-Commission: 3%
of GP is GP margins are met
Application Instructions
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
Apply OnlinePosted: 8/22/2024
Job Reference #: PDX_RROR_8237B3EB-77EF-4F3B-B820-F6AAD4284BF6_22187185