Mitigation Project Manager

Mitigation Project Manager

Position Summary/Purpose

Create high levels of customer satisfaction by

exceeding their expectations and fulfilling the company’s contractual

obligations through the timely and profitable delivery of restoration services.

Facilitate the timely

and profitable delivery of all services required to rapidly return customer’s

property to pre-loss condition, minimizing repairs, and downtime following

property damage.

Primary

Duties and Responsibilities

·      Meet or exceed

established targets for responding to and completing estimates on losses

·      Maintain strategic

relationships with vendors and subcontractors

·      Meet or exceed profitability

targets on managed projects

·      Plan and execute

projects to completion

·      Obtain written

contracts and payment terms for projects

·      Maintain efficient and

accurate flow of production paperwork from the job site to administration

·      Coordinate resource planning

of technicians, laborers, and subcontractors with scheduler

·      Track equipment used on

company jobs

·      Maintain market

leadership through continuous implementation of state-of-the-art technology as

it pertains to the delivery of our services

·      Coordinate estimates

from subcontractors

·      Write job estimates

·      Order materials

required for projects and coordinate delivery to job site

·      Maintain effective

communication with customers and all involved parties - including third-party

owners, building engineers, property managers, tenants, etc.

·      Perform property

inspections and complete reports

Additional Duties and Responsibilities

·      Maintain project files

·      Attend and assist in

conducting company meetings

·      Perform production work

·      Perform minor repairs

on company equipment and vehicles

Decision Rights and Authority

·      Schedule service

vehicles and technicians

·      Management of the

budget for projects

Working Relationships and Scope

·      Work with Estimators to

review and oversee job estimates

·      Work with Operations

Manager in hiring and discharge of production division personnel

·      Coordinate with

Marketing for follow-up and job evaluation with customers

·      Coordinate with

customer and administration function for timely collection of project payment

Performance Competencies

·      Oral Communication - The

individual speaks clearly and persuasively in positive or negative situations.

Effective in one-on-one and small group situations. Adaptable and able to think

on his/her feet. Able to effectively communicate with customers in

understandable terms.

·      Written Communication -

Writes clear, precise, well organized estimates, proposals, and emails. The

individual edits work for spelling, uses appropriate vocabulary, and has

impeccable grammar. Is able to read and interpret written information.

·      Team Building - Achieves

cohesion and effective team spirit with peers, subordinates, and

subcontractors. Sustains a climate characterized by open, honest relationships

where differences are constructively resolved rather than ignored, suppressed,

or denied. Shares credit for accomplishments.

·      Planning and Organizing

- Has the ability to see the overall job from start to finish. Knowing the

steps to be taken, resources and time required, can effectively create a

timeline for the job. Coordinates plans with other managers.

·      Integrity - Ironclad.

Does not cut corners. Puts company interests above self. Earns trust of

co-workers. Is intellectually honest, does not play games.

·      Excellence - Sets high,

"stretch" standards of performance. Demonstrates low tolerance for mediocrity.

Sets clear, fair, and aggressive goals for self and others, encouraging

individual initiative.

·      Customer Focus - Combines

empathy for customer’s situation with time and budget constraints to

effectively manage and exceed customer’s expectations.

·      Technology - Regularly

uses standard word processing and spreadsheet software tools to enhance

efficiency and accuracy of work performed. Effectively uses communication

devices and technology to collect, review, and forward field activity reporting.

Qualifications - Knowledge, Skills, and

Abilities

·      

Education and

Experience

High

school diploma (or GED) plus three (3) to five (5) years of experience managing

construction or restoration projects and supervising crews. Associate (2 year)

degree or bachelor’s (4 year) degree in business or construction management

preferred. Advanced knowledge of building construction, remodeling, or

restoration. Understands the relationship between direct labor and

profitability.

·      

Financial Reports and

Budgeting

Understanding

of financial reports: Profit & Loss, Balance Sheet, Cash Flow, and

budgeting. Ability to review completed job costing, assess performance, and

identify areas for improvement.

·      

Technical Skills

Proficient

technical skills, experience, and certification in the areas of service the

company provides.

·      

Mathematical Skills

Adequate

math skills - Able to quickly and effectively translate remaining work into

manpower planning, project completion times, and review and assess labor time

reporting. Effectively project job costs based on work remaining.

·      

Negotiation Skills

Wins

by creating advocates, not enemies, when negotiating.

·      

Computer Skills

Demonstrates

intermediate to advanced proficiency in the use of computers and computer

software, especially MS Word and Excel. Experience with Xactimate software is a

plus.

·      

Listening Skills

Effective

in receiving feedback and input from customers and employees, probing for

additional information or unspoken issues, and providing timely response.

·      

Certificates, Licenses,

and Registrations

None required for this position.

Physical Demands

The physical demands

described below are representative of those that must be met to successfully

perform the essential functions of this job. Reasonable accommodations may be

made to enable individuals with disabilities to perform the essential

functions.

While

performing the duties of this job, the employee is regularly required to sit,

use hands to finger, handle or feel, reach with hands and arms, and talk or

hear. The employee is frequently required to stand and walk. The employee must

regularly lift and/or move up to 10 pounds and occasionally lift and/or move up

to 25 pounds.

Working Conditions

·      The work of this position

is predominantly carried out in a shop or job site environment. Daily exposure

to the shop where vehicles and equipment are housed and maintained is expected.

Employee will encounter facilities where standing water and sewage are present,

heat is unavailable due to lack of utilities, fire damage has occurred, and

mold or other organic growth exists.

·      Noise level in the work

environment is moderate to high.

KPI’s:

1.     

Customer satisfaction 90% 

2.     Annual Sales Goal for

work managed: $1,200,000

2.     

Repairs GP is equal or greater than

40%. 

3.     

Water and Mold Mitigation: 70%

4.     Structure Cleaning and

Contents: 63%

3.     Vendor/Sub

Contractor satisfaction 80% 

4.     

Documentation (notes, pictures,

matterport, contracts, etc) complete 90%. 

Compensation:

-Base Salary: $60,000-$85,000

-Commission: 3%

of GP is GP margins are met